PRACTICAL ANSWERSBefore another system,
Before another system,
ask better questions.
A few useful starting points for a process-first transformation.
Where does the same information get entered twice?
List the spreadsheets, forms and systems that hold the same details. Duplication often reveals the first opportunity to connect work.
Where does work wait for a handover?
Follow one job from start to finish. Note where information, ownership or approval is unclear.
Can you trust the record AI would use?
Before automating, check whether information is complete, current and authorised for that purpose.
A BETTER WAY STARTS WITH A CONVERSATION
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