Martindales' glass team was re-keying orders from insurance companies and trade customers, then coordinating production and updates through emails and printouts. Workbie connected the process, from incoming order to manufacturing progress.
Orders arrived by email and were manually entered into the glass ordering system. Staff then had to process each order, pass jobs to manufacturing for cutting, check stock, and keep customers informed. Much of the coordination happened through email and printed paperwork, making progress difficult for managers to see.
Workbie reads incoming emails and order documents, extracts the order details and enters them into the glass software. A member of staff checks the extracted information before the order proceeds. The workflow also prompts suppliers automatically when stock is running low and sends customers updates as their orders move through the process.
The team moved from re-entering and chasing orders to checking the information and managing exceptions.
The up-to-70% result relates to Martindales' order administration, not overall costs or a guaranteed result for your business.
Tell us where information gets re-entered, progress gets lost or your team has to chase the next step. We'll discuss what to keep, connect or simplify first.
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